FIELD SERVICE 

Automated Packaging Systems is committed to designing and manufacturing the highest quality bagging equipment and materials, and backing them with exceptional support services.

We offer the largest network of factory-direct field service representatives in the bagging industry. Our Field Service Engineers are highly-trained and factory-certified, and are solely dedicated to keeping your Autobag® and SidePouch™ equipment operating at peak performance.

When on-site field service is required, our service engineers typically respond within 24 hours. We have more than 20 Regional and District Field Service offices located

throughout North America to best serve our customers.

Our Field Service Engineers are experts at installation, set-up and operator training on new systems, and can provide valuable consultation and recommendations to maximize your existing bagging operation, as well.

For emergency field service support, please contact us at 1-888-277-0785 or email to customerservice@autopkg.com.

Improving system productivity or avoiding a “crisis service” situation could be as easy as scheduling regular maintenance for your Autobag or SidePouch bagging systems.

Automated Packaging Systems offers a variety of standard Preventive Maintenance Agreements (PMAs) to ensure trouble-free operation. We also offer custom Preventive Maintenance Agreements designed specifically for your operational requirements. Custom PMAs can be all-inclusive of parts and labor, or simply consist of routine maintenance visits.

PMAs generally pay for themselves with better overall system uptime and consistently higher packaging productivity. Scheduled PMA visits can include thorough inspection of your APS equipment, replacement of worn parts, identification of parts that may need future replacement, basic training for new operators, and more.

All of the company’s Preventive Maintenance Agreements offer flexible billing options, and are carried out by our staff of factory-direct and certified Field Service Engineers.

To learn more, please contact us at 1-888-277-0785 or email to customerservice@autopkg.com.

Technical Phone Support services are available for general machine operating inquiries and to help with non-functioning  equipment.