Automated Packaging Systems offers the best technical phone support department in the bagging industry. Our team of expert representatives is in-house, immediately available to take your calls and will provide you with the best solution for your packaging operation.
Our staff of factory trained and certified technicians are available to answer your Autobag® and SidePouch® technical questions right over the phone. We can help with everything from general machine operating inquiries to correcting non-functioning equipment.
A unique, in-house machinery lab enables our technicians to emulate and diagnose your operating conditions, and recommend the best solution to get your production line running at top performance as quickly as possible. Our technicians offer years of experience, combined with continuous training, to ensure rapid and reliable results.
The Technical Phone Support Department works closely with our Field Service and Spare Parts Departments to provide our customers with thorough and efficient service and support for your unique application.
Contact Technical Phone Support from 8 a.m. to 8 p.m. EST at 1-800-527-0733 or
use our convenient technical support form above to send your inquiry.
AutoLabel™ Software Tools and Support
Our Technical Phone Support representatives provide support and basic user training on our AutoLabel™ Designer label design software. Our goal is to ensure you get the most out of your AutoLabel Designer software. Contact us for information on label design, database storage, software communications and troubleshooting.
Re-load an earlier version of our AutoLabel™ Software
For our customers using AutoLabel Designer 7.0, 8.1, 8.5 and 14: This download is being made available in the event you need to re-load due to a change in computer systems, etc. Please note that you must already have a license key in order to utilize this version of the software.
All other users interested in a new download should return to the AutoLabel Designer 22 page to download the free demo.
Additional AutoLabel™ 18 Downloads*
Third Party Label Software**
Please Note:
* AutoLabel 18 recommends using the latest software version to achieve the best results with our printer drivers. You must be an Administrator on the local PC to install new AutoLabel 18 drivers from this site. Also note that you cannot install new drivers using a remote connection on a PC. This service is limited to the printer families supported by your license. If you’re unable to access the DSP, install the Java Plugin.
** While our line of AutoLabel 500P/600P/3000P thermal transfer printers may support the use of third party label software, our ability to support third part label software may be limited. For complete technical support, we highly recommend the use of the most current version of genuine AutoLabel Software.
For continued issues, contact Technical Support at 1-800-527-0733.